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Shipping Delivery

New Zealand 

Please choose this shipping option for your order at the checkout. 

New Zealand

Weight

Cost

Delivery Times

Tracking & Signature

Non-Rural

0-5kg

$5.50

2-3 business days

Yes

Non-Rural

5-10kg

$12.00

2-3 business days

Yes

Rural Delivery

0-2Kg

$8.50

3-6 business days

Yes

Rural Delivery

2-5Kg

$20.00

3-6 business days

Yes

*Free Shipping is for  New Zealand only and for orders $100 or more - Rural delivery is not eligible. Conditions apply please see below

 Exclusions:

Prescription items due to low margins are not eligible for Free shipping

Oversized items is not eligible (These are items that cannot fit into an A4 size courier bag)

Heavy bulk items such as Ensure powder and Ensure Plus liquid, Alpha keri 1 Litre are not eligible

Rural Delivery: Please check if your address catergorised as "Rural" by New Zealand post here and select the correct method

Important tips: please arranged your order to be shipped to somewhere you can received your order such as your work to avoid delays and redelivery. We do not recommend P.O.Box address
 

Tracking Number

 An email will be sent to you with a track and trace number for your order.

International

Changes to international rates from 1 July 2013. For further information on these changes please visit www.nzpost.co.nz/july2013

International customers delivery by New Zealand Post Global Mail Parcel.
For large orders and heavy items in excess of 1kg such as liquid products, glass bottle we reserve the rights to notify you of any extra shipping charges by email or phone before your order is completed. Again we appreciate if you could let our team know in advance by email.   

Country

Weight

Cost

Method

Delivery Time

Tracking

Australia

0-0.50kg

$12.50

Global Mail Parcel

7-10 working days

No

Australia

0.5-1.00kg

$20.00

Global Mail Parcel

7-10 working days

No

Australia

1.00-2.00kg

$35.00

Global Mail Parcel

7-10 working days

No

Rest of the world

0-0.5kg

$12.50

Global Mail Parcel

10-14 working days

No

Rest of the world

0.50-1.00kg

$20.00

Global Mail Parcel

10-14 working days

No

Rest of the world

1.00kg-1.50kg

$30.00

Global Mail Parcel

10-14 working days

No

Rest of the world

1.5kg-2.00kg

$35.00

Global Mail Parcel

10-14 working days

No

*Bulk items exceeding the stated weight will incur an additional charge - you will be notified by email first

Delivery Times

All orders will be processed and shipped within 24 to 48 hours once online payment has been confirmed excluding weekends and public holidays but certain items which are Not in stock (see below for details) can take up to 5 working days. Delivery times are approximate estimates only and is directly sourced from NZPOST and PBT Couriers.
Pharmacyonweb cannot be held accountable for delays due to customs and duty regulations in certain countries. 
Delivery times may be delayed in peak festive seasons such as Christmas, Easter,  National and other public holidays. Delivery times could also be delayed for Not In Stock Items for reasons outlined below.

Not In Stock Items 

In certain situation your chosen product line(s) may be delayed due to packaging changes and recall, a line that is not readily available due to less demand or discontinued by the manufacturer or NZ distributor. In such case shipping will be delayed for upto 5 working days as we tried to sourced stock from an alternative supplier. we will promptly contact you to provide an approximate delivery time and possible replacement or alternatives.

Shipping Number 

 Shipping Numbers: All International Orders will receive a NZ Customs Shipping Numbers from us, so keep this information till your order(s) has arrive. There are No Tracking numbers for DHL Global Mail Delivery by International Air . You can upgrade to a shipping method with Tracking Numbers by emailing us for a quote for your destination before you placed your order(s). The shipping rates for orders with Tracking Numbers could be quite costly and we recommend our standard shipping method DHL Global Mail Delivery by International Air instead. You can be assured that 99% of our orders have reached their destinations safely.

Prohibited Items 

  In general most items on our website www.pharmacyonweb.co.nz can be shipped internationally except for Perfumes and Fragrances, Aerosols and flamable goods, and Controlled substances. But for your peace of mind you may want to checkout this comprehensive list of prohibited items as set out by NZ Customs.  A full refund will be action immediately for any orders which we cannot legally shipped.    

Delayed/Missing orders

LEAVE AT DOOR - NOT RECOMMENDED AT ALL (AT YOUR OWN RISK). We recommend parcel's to be delivered to your work or a friends place so a signature can be obtained. We do not resend or refund orders if tracking information shows your order has been delivered and you have authorised to LEAVE AT DOOR or other areas in your property.

If you do not receive your order within these time frame please contact us immediately at info@pharmacyonweb.co.nz

 
New Zealand: within 3 working days from shipping date
International Orders: Within 15 working days from shipping date

Pharmacyonweb is not liable for any orders that goes missing after it has been delivered according to Track and Trace records. Please arranged your order to be shipped to somewhere you can received your order such as your work.

Insurance

All NZ orders are inclusive of insurance and courier cost. 
Note: We do sell any product containing controlled substances such as codeine or its derivatives

Returns 

Please see our returns policy

Countries which we do not shipped to

Currently we have stopped shipping to Indonesia and Ghana due to increase amount of Fraudulent activity.

Vitamins and supplements cannot be ship to Germany due to their customs policy. Customer from Germany, please check with your customs before ordering.