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Terms & Conditions

Thank you for shopping at By accessing this web site, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. Pharmacy On Web may revise these terms of use for its web site at any time without notice. We encourage you to review our terms and conditions on the use of this website periodically for any updates or changes. 


All contents on this website, including text, photographs, logos, button icons, images, video clips, digital downloads and date compilations, is the property of 
Pharmacy On Web and its content suppliers and are protected by New Zealand and international copyright laws. 

Restriction of Use

Pharmacy On Web grants you limited license to access and make use of this website for the sole purpose of shopping and personal information gathering only. No content of this site may be reproduced, duplicated, copied, modified, sold, or otherwise exploited for any commercial purpose without the express written consent of Pharmacy On Web


We appreciate your right to confidentiality and we are committed to protect your privacy. Please visit our Security and Privacy notice.


The contents in this website is provided on an “AS IS” basis. Pharmacy On Web, unless specified in writing, makes no representations or warranties of any kind, express or implied, as to the operation of this site or the materials or products on this website.
The contents of this website is to be used for personal informational purposes only and is of a general nature only. It is not a substitute for professional medical advice, diagnosis, treatment or cure. Pharmacy On Web assumes no liabilities for the use of any products and information supplied. It is the purchaser's responsibility to use them under the guidance of a physician. To the extent permitted by law, Pharmacy On Web, their employees and agents accept no liability (even if negligent) for any injury, loss or damage caused by reliance on any part of this information. 

All prices are in New Zealand dollars. For non New Zealand based customers, the price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. Because we are based in New Zealand. we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. 

Pharmacyonweb does not sell and/or ship goods to the U.S.A at this time.

The materials appearing on Pharmacy On Web's web site could include technical, typographical, or photographic errors. Pharmacy On Web does not warrant that any of the materials on its web site are accurate, complete, or current. Pharmacy On Web may make changes to the materials contained on its website at any time without notice. 


We endeavour to make sure the display prices and product descriptions is accurate but occasionally human errors do occur for which we apologised. In such case we reserve the rights to correct the price and product description as necessary on the item(s) purchased. A full refund will be issued immediately should you disagree with the amended price and or description and your order cancelled. 

Returns & Replacements


You may return any unopened item, which is still in its original packaging to Pharmacy on Web for an exchange for another product or, full refund under special circumstances. We can process returns and refunds only for items purchased from within TEN business days of receipt of your order (as recorded by the courier). Please ensure goods for exchange arrive in good condition, as items that cannot be resold will not be exchanged or refunded.


We will meet all your rights under the Consumer Guarantees Act.  Items that are defective or damaged will be immediately replaced at no charge to you. Defective or damaged Items should be  return within TEN business daysfrom the delivery date. 


Items that are unable to be resold as new, or are missing parts as a result  of careless use, wear and tear cannot be exchanged or refunded. We cannot accept items for exchange that are returned after TEN business days.


A full refund will be given If the return is being made as a result of our error.


credit card refund can take up to 7 to 10 working days to clear from major banks before appearing in your credit card statement. This is a result of the banks policy as we release your refund immediately as indicated by the details we have sent back you.  


Please note we can only refund shipping cost if the return is a result of our error. We will not refund shipping cost if you have changed your mind or if the order has "FREE shipping".


If you have allergy or hypersensitvity to a certain product or ingredient(s) please check with us before ordering. We cannot refund a product which has been open and used. Please contact the manufacturer, it is at their own discretion if they will issue a refund.


Please contact our Customer Service team to see if the matter can be resolved before returning any goods for exchange or refund. This may save you unnecessary shipping costs. 
Phone:(09) 620 8671


Please ensure that you enclose your proof of purchase (receipt or packing slip).


Please ensure that all goods are wrapped securely and appropriately to minimise damage on delivery. This is important, as goods that are unable to be resold will not be exchanged.


Return To: 
Pharmacy on web
1248 Dominion Rd
Mt Roskill,1041
New Zealand


Undelivered goods because of incorrect shipping address


Customers and especially on international orders, it is very important that you double check your shipping address during registration process and on the invoice after you make a purchase, please also supply us with a working phone number. If your order has arrived at your destination but the courier cannot deliver your goods because:


1.You incorrectly gave us a wrong shipping address and we cannot contact you by phone.


2. You have moved premises


At our discretion, we will refund your payment on the following conditions:


a) That the goods have been returned to us at your own expense in a saleable condition.


b) That you wait until we have received the goods before processing your refund.


c) That you accept a 15% re-stocking fee plus any tax incurred by us from New Zealand Customs for the returned shipment.


For further information please contact 


Prescription Items

To purchase a prescription item online you must have a prescription written by a NZ registered doctor. The prescription can be faxed to us but the original must be posted to us after you have finish your online payment so that our pharmacist can processed your prescription in our dispensary.

Our postal address:

Bradburns Value Pharmacy
1250 Dominion Road
Mt Roskill
Auckland 1041,
New Zealand

Note your prescription medicines will not be delivered until the original prescription is in the possession of our pharmacist.

Prescription Medicines can only be sold to New Zealand residents.

Your prescription will be dispensed in accordance to the New Zealand Medicines regulation 1984,

Your prescription will have to comply with section 41 of the New Zealand Medicines Regulation 1984, is an online division of Bradburns Value Pharmacy, we are licenced and audited by Medsafe, the New Zealand government medicines authority and operate our pharmacy within the frame works and policy from the Pharmacy Council of New Zealand.
 Order Limitation

We reserve the right to reject and/or limit quantities on any order you place with us, without providing any reason. We will attempt to notify you by email if we reject your order. 


Pharmacy On Web has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Pharmacy On Web of the site. Use of any such linked web site is at the user's own risk.

Pharmacy Points Rewards 

Pharmacy Points Rewards (PPR) :  

You earn Points for every dollar you spend. Use your points to buy Points Only products or get a discount at checkout. A minimum of 500 points is needed for a direct $10 discount at checkout count. Points is not exchangeable for cash and can only be use at www.  There is no expiry date for your PPR. Pharmacyonweb reserves the right to make changes to the PPR system anytime at its own discretion and without notice to users.  PPR is an intellectual property of, all rights reserved.